FAQ

Frequently Asked Questions (FAQ)

ORDERS & SHIPPING

1. Do you offer free shipping?
Yes! We offer free worldwide shipping on all orders — no minimum spend required.

2. How fast is delivery in the UAE?
If you're in Dubai, you get next-day delivery when you place your order before 1 PM. Other emirates usually receive their orders within 1–2 business days.

3. How long does international shipping take?

GCC: 3–5 business days
Other countries: 5–7 business days

Shipping times are estimates provided by Swftbox, our trusted logistics partner.

4. Can I place an express or special order?
Yes! Just send us a DM on Instagram @bbeachwear.shop or email us at info@bbeachwear.shop, and we’ll do our best to accommodate your request.

5. How can I track my order?
You’ll receive shipping updates via WhatsApp using the number you provided at checkout. If you're not on WhatsApp, you can track your order using your tracking number here.

6. Will I have to pay customs or taxes?
Customs duties and import taxes may apply depending on your country. These are not included in our product prices and are the customer’s responsibility upon delivery.

7. What payment methods do you accept?
We accept Apple Pay, Visa, Mastercard, American Express, and Cash on Delivery (only for orders within Dubai).

RETURNS & REFUNDS

9. What is your return policy?
We accept returns within 14 days of delivery. Items must be:

Unworn and unused
In their original packaging with hygiene seals intact
Accompanied by a proof of purchase

10. How do I start a return?
Email us at info@bbeachwear.shop with your order details, and we’ll send you step-by-step return instructions.

11. When will I receive my refund?
Once we receive and inspect your return, refunds are typically processed within 10 business days. It may take longer depending on your bank or card provider.

12. What if the courier couldn’t deliver my international order?
If the courier is unable to deliver after three attempts, we can refund the product cost — but customs and return shipping fees are non-refundable.

PRODUCT & CARE

13. Are your bikinis sold as sets or separates?
All our bikinis are sold as sets, with both the top and bottom in the same size.
If you require a different size for the top and bottom, we may be able to accommodate your request depending on stock availability. Please contact us by DM or email before placing your order.

14. Do you have a size chart?
Yes! You can find our Size Chart on each product page to help you choose the perfect fit. If you're between sizes, we usually recommend sizing up for comfort.

15. Can I customize my bikini?
Yes! Many of our bikinis feature loops for charms so you can personalize your look. For special customizations or requests, feel free to message us.

16. How should I wash my bikini?
Hand wash in cold water and lay flat to dry. Avoid bleach, machine washing, and wringing to keep the fabric and details in perfect condition.

STILL HAVE QUESTIONS?

We’re here for you.
Email: info@bbeachwear.shop | Instagram: @bbeachwear.shop

About us

Founded in 2021, Baïa Beachwear was created to redefine swimwear through sustainability, sophistication, and timeless design.
Born in Brazil and based in Dubai, the brand embodies the elegance of endless summer days where luxury meets conscious living.

Our Essence

At Baïa, we believe true luxury lives in the details.
From the perfect fit and delicate finishes to thoughtful craftsmanship, every piece is a celebration of simplicity, sensuality, and individuality.

Our bikinis are designed to feel as good as they look, soft on your skin and gentle on the planet.

Our Values

🌿 We use eco-conscious fabrics made in Brazil, developed with advanced sustainable technology that includes marine waste and recycled materials.
🌿 Our materials are biodegradable, UV-protective, and resistant to salt, chlorine, and sunscreen.
🌿 We collaborate with skilled artisans under fair conditions, ensuring that every hand involved is valued.
🌿 We design for every body, creating flattering, empowering, and timeless pieces meant to last season after season.
🌿 We constantly explore new fabrics, techniques, and innovations to lead the future of conscious swimwear.

More Than Swimwear

Baïa is a lifestyle, a quiet form of luxury rooted in intentional design, ethical values, and effortless confidence.
Whether you’re at a rooftop pool in Dubai or barefoot on a secluded coast, our pieces are made to move with you gracefully, naturally, and sustainably.

The Power of Small Things

A subtle charm detail.
A flawless fit.
That special feeling of slipping into something made just for you.

Because small choices create lasting impact for you and for the planet.
Because small choices can make a lasting impact.

📍 Based in Dubai

E-mail: info@bbeachwear.shop

Instagram: @bbeachwear.shop